Policies

Disclosure policy at Ultimate Car Rentals Ghana

How we communicate with you, handle your information and resolve disputes.

Clear communication

Clients are encouraged to commit to transparency and open communication with Ultimate Car Rentals Ghana, providing all necessary information regarding the conditions for dealing with us.
No issuance of fake documentation.
Clearly state your travelling conditions: destinations, start and finishing times.

Terms and conditions

Ultimate Car Rentals Ghana will outline the terms and conditions of our rental agreements, including rental rates, insurance coverage, mileage limits, fuel policies, and any additional charges or fees.

Vehicle condition

We will describe the process of vehicle inspection and disclosure of existing damage before the rental period begins, and explain how customers can report any discrepancies or issues they notice.

Privacy

We will detail how customer information is handled, ensuring compliance with data protection regulations, and explain the purposes for which customer information is used.

Cancellation and refund policy

Advance bookings can be cancelled three days before the trip.
Failure to cancel three days before the trip attracts thirty per cent of the rental fee for one day.
Extensions of trips may attract additional cost.

Dispute resolution

The primary contact for dispute resolution is our Incident Manager, reachable through the contact details on this website. If the Incident Manager cannot resolve the issue, it will be forwarded to Ghana’s dispute resolution procedures.

Non-disclosure

Confidential information: all data required from the client is regarded as confidential and is handled under the non-disclosure laws of Ghana.
Employee obligations: employees are trained to adhere to the privacy policy; external parties are not privy to these details unless required by law.
Customer data: customer data is secured and only accessible to our Safety Officer.
Consequences of breach: disputes arising from a breach of the non-disclosure agreement are at the discretion of the state authorities.

At Ultimate Car Rentals Ghana, we believe that transparency is the foundation of trust. We are committed to providing our customers with all the information they need to make informed decisions and enjoy a seamless car rental experience. Your satisfaction is our priority, and we look forward to serving you with honesty and integrity.

Clear communication

Clients are encouraged to commit to transparency and open communication with Ultimate Car Rentals Ghana, providing all necessary information regarding the conditions for dealing with us.

No issuance of fake documentation.

Clearly state your travelling conditions: destinations, start and finishing times.

Non-disclosure

Confidential information: all data required from the client is regarded as confidential and is handled under the non-disclosure laws of Ghana.

Employee obligations: employees are trained to adhere to the privacy policy; external parties are not privy to these details unless required by law.

Customer data: customer data is secured and only accessible to our Safety Officer.

Consequences of breach: disputes arising from a breach of the non-disclosure agreement are at the discretion of the state authorities.